Refund Policy
Last updated: October 24, 2026. Operator: 3443 Enterprises LLC (d/b/a LegitPhone) · support@legitphone.com
Automatic full refunds
You get your $1.99 back automatically, with nothing to do, if:
- The seller never enters the IMEI within 7 days of you creating the seller link. The link closes and we refund your payment.
- The check can't be completed because our data provider fails or refunds the lookup, and no report is produced.
Refunds go back to your original payment method through Stripe and usually show up within 5–10 business days.
Once a report is delivered
Each check costs us money with our data provider, so once a report has been delivered it is not refundable. That includes reports that show a problem with the phone, and reports where one part (for example Find My status) came back "no result". If you believe a report is clearly wrong, or you were charged twice, contact us and we'll review it.
10-check packs
- Failed or unclaimed checks: if a check paid with a pack credit can't be completed, or a seller link paid with a credit isn't used within 7 days, the credit goes back on your code automatically.
- Unused credits: within 30 days of buying a pack ($14.99), you can ask for a refund of the credits you haven't used. Email support@legitphone.com with your pack code. We refund the unused credits at the per-check pack price (the pack price divided by 10) and close the code.
- After 30 days, packs aren't refundable. Credits stay usable until the code expires 12 months after purchase.
- Checks already run with a pack credit follow the same rules as single checks above.
Contact
Email 3443 Enterprises LLC (d/b/a LegitPhone) · support@legitphone.com with your status or report link. Don't send card details.